customers say...

"We have both software and hardware support contracts with Plum Technology; an engineer visits the school every week and works through any problems we may be having. We find the arrangement work well". - Gary Hartley - Lawn Primary School, Derby
ICT Support

Our current ICT Support contract for schools provides comprehensive cover for all network attached appliances with full on-site, remote, email and telephone support.

Schools ICT Support

Service list
  • Weekly or bi-weekly visits by a qualified technician.
  • Monday to Friday 9:30 - 17:00
  • Network Software issue that effect network attached clients and server[s], including re-installation of operating system.
  • All hardware issue that effect network attached client and server[s], including fix of hardware and re-installation of operating system and re-attachment to network.
  • All critical network and operating system software updates, patches and service packs.
  • Daily 'health checks' for Microsoft Server[s] with proactive monitoring.
  • Daily checks for confirmation of nightly back-ups with proactive monitoring.
  • Monitoring [and updating if automation routine is available] of AV software.
  • All administration required to facilitate the day-to-day running of a network server[s] including administration for;-

  • Network accounts
  • Data mapping and access rights
  • Email accounts
  • Email routing and distribution
  • Storage limits
  • Data shares
  • Printers
  • Fax and routing
  • Intranet
    •

For further information about this service please call 01332 272210 ext 22
or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it