SYSTEM3® Business IT Support

This contract covers a single server and up to 10 network attached PC's or laptops.

Our current System3 IT Support contract provides comprehensive cover for all network attached appliances with full on-site, remote and telephone support.

• Network Software issue that effect network attached clients and server[s], including re-installation of operating system.

• All hardware issue that effect network attached client and server[s], including fix of hardware and re installation of operating system and reattachment to network.

• All critical network and operating system software updates, patches and service packs.

• Daily 'health checks' for Microsoft Server[s] with proactive monitoring.

• Daily checks for confirmation of nightly back-ups with proactive monitoring.

• Monitoring [and updating if automation routine is available] of AV software.

• All administration required to facilitate the day-to-day running of a network server including administration for;-

  -Network accounts
  -Data mapping and access rights
  -Remote client access
  -Email accounts
  -Email routing and distribution
  -Storage limits
  -Data shares
  -Printers
  -Fax and routing
  -Intranet

• 8 hour response

• Monday to Friday 9:00 - 17:30

With this service we provide an ADSL2 enabled broadband router together with a VPN enabled SonicWALL hardware firewall appliance. These appliances facilitate secure remote access to your domain for daily server and workstation monitoring.

Our support partners: